Privacy Policy

1. Who we are

Unikbiz ("we", "us") operates the Unikbiz platform — the website at unikbiz.com and the Unikbiz mobile applications — which helps businesses network, trade, learn, and grow. This policy explains what personal data we collect, why we collect it, and the rights and choices you have. It applies to everyone who uses Unikbiz on the web or in our apps.

2. Information we collect

• Account data — name, email address, phone number, password (stored as a secure hash), and login/session records.
• Profile and business data — username, photo, company name, business category, GST or other registration details you choose to add, location, and anything else you put on your profile.
• Content you create — posts, comments, product listings, RFQs (requests for quotation), messages, reviews, community and event activity, and course progress.
• Transaction data — subscription plan, billing cycle, payment status, and invoices. Card and banking details are processed by our payment providers and are never stored on our servers.
• Usage and device data — app version, device type, operating system, IP address, language, pages viewed, and interactions, used for security, analytics, and product improvement.
• Communications — support requests and emails you send us.

3. How we use your information

• To provide and operate the platform: profiles, feed, marketplace, messaging, communities, events, and learning.
• To process payments and manage subscriptions.
• To personalise your experience, including content recommendations and language preferences.
• To keep the platform safe: preventing fraud, spam, abuse, and unauthorised access.
• To communicate with you about your account, transactions, and — only with your consent — marketing.
• To improve our products, including aggregated analytics and, where you have opted in, anonymised data used to improve AI features.
• To comply with legal obligations.

4. Consent and your controls

Where processing is based on consent (for example marketing emails, product analytics, or AI training data), you can grant or withdraw that consent at any time from Settings → Security & privacy. Withdrawing consent does not affect processing that happened before withdrawal.

5. Sharing of information

We do not sell your personal data. We share data only with:

• Service providers — hosting, database, and storage providers, payment processors, email/notification services, and analytics providers, strictly to the extent needed to run the platform, under contractual confidentiality obligations.
• Other users — information you choose to make public (profile, posts, listings) is visible to other users; your privacy settings control fields such as email, phone, and location visibility.
• Legal requirements — where required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers — if Unikbiz is involved in a merger or acquisition, data may transfer as part of that transaction under the same protections.

6. Data retention

We keep your data for as long as your account is active. When you delete your account we delete or anonymise your personal data within 30 days, except for records we must keep for legal, tax, or dispute-resolution purposes (kept only as long as required by law).

7. Your rights

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you have the right to access, correct, update, export, or delete your personal data, and to withdraw consent. You can exercise most of these directly in the app under Settings, or by writing to us at support@unikbiz.com. We respond to verified requests within the timelines required by law.

8. Deleting your account

You can request deletion of your account and associated data at any time:

• In the app: Settings → Security & privacy → request account deletion, or
• By email: write to support@unikbiz.com from your registered email with the subject "Delete my account".

Once verified, deletion is completed within 30 days as described in the Data retention section above.

9. Children

Unikbiz is a business platform intended for users who are 18 years or older. We do not knowingly collect data from children. If you believe a minor has created an account, contact us and we will remove it.

10. Security

We use industry-standard safeguards: encryption in transit, hashed passwords, row-level access controls on our database, and restricted internal access. No system is completely secure, so please use a strong, unique password and enable the additional protections offered in Settings.

11. International transfers

Our infrastructure providers may process data in data centres outside your country. Wherever data is processed, it remains protected by this policy and by contracts with our providers.

12. Changes to this policy

We may update this policy from time to time. Material changes will be announced in the app or by email, and the "Last updated" date above will always reflect the current version. Continued use after changes take effect means you accept the updated policy.

13. Contact and grievances

For any privacy question, complaint, or grievance, contact our Grievance Officer at support@unikbiz.com. We acknowledge complaints within 48 hours and aim to resolve them within 15 days, in line with applicable Indian law.