Frequently Asked Questions

What is Unikbiz?

Unikbiz is a business platform for India's MSMEs and growing companies — verified business profiles, a social feed, a marketplace with RFQs, communities and events, learning courses, and AI tools, on the web and in our mobile apps.

Is Unikbiz free?

Yes. Core networking, discovery, and browsing are free. Premium modules (advanced business tools, higher limits, AI features) are available on paid plans.

How do I upgrade or change my plan?

Go to Settings → Plan, or visit unikbiz.com/pricing. Upgrades apply immediately; downgrades apply from your next billing cycle.

How do I cancel my subscription?

From Settings → Plan choose cancel, or email support@unikbiz.com. Cancellation stops the next renewal and your paid features stay active until the end of the period you already paid for.

What is your refund policy?

We offer a 14-day refund window: any subscription charge can be refunded in full if you request it within 14 days of the charge. See the Cancellation & Refund Policy page for details, including app-store purchases and paid courses.

How long do refunds take?

Approved refunds are processed within 5–7 business days to your original payment method. Your bank may take a few extra days to show the credit.

How do I delete my account?

Go to Settings → Security & privacy and request account deletion, or email support@unikbiz.com from your registered email with the subject "Delete my account". Deletion completes within 30 days; see the Privacy Policy for what is retained and why.

Is my data safe? Do you sell my data?

We never sell personal data. Data is encrypted in transit, passwords are hashed, and database access is restricted by row-level security. Read the Privacy Policy for the full picture, including the consent toggles you control in Settings.

What is a verified business profile?

Verification confirms details such as your GST registration so other members can trade with confidence. Add your business details under Business profiles and follow the verification steps.

Who am I buying from on the Marketplace?

From the seller listed on the product. Unikbiz connects buyers and sellers; the sale contract is between you and the seller, and their return policy plus consumer law applies. Report problem listings to support@unikbiz.com.

What is an RFQ?

A Request For Quotation — post what you need to buy, and relevant sellers respond with quotes (price, quantity, lead time) directly in your Messages.

Do courses include certificates?

Yes — completing eligible courses in Learning issues a certificate you can share from your profile.

Which languages does Unikbiz support?

The app supports multiple Indian languages. Set your app language and translation preferences in Settings → Locale.

I found a bug or need help. Where do I go?

Email support@unikbiz.com, or use the Help Center at unikbiz.com/content/help/getting-started. We usually respond within 48 hours.